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Canonical has announced today in a press release that it will offer new support services for both individual and small businesses, which will ease the transition to the popular Ubuntu operating system, from Microsoft Windows or Apple Macintosh. Ubuntu is a 100% free and open-source Linux OS for both desktop and server platforms, with millions of users around the globe. With these support services offered by Canonical, users can take now take full advantage of the Ubuntu OS. They will include support for installations, desktop configuration and general assistance (see below for details about each package).


Steve George, director of Canonical's Corporate Services division says: "Canonical's Desktop Support Services provides an easy, inexpensive way to get Ubuntu up and running in the home, home office and small business - reaching the vast majority of computer users. [...] With our team supporting them, Ubuntu is ideal for people who just want their computer to work, where the goal is to get up and running with no fuss, focusing on the things they want to accomplish."

Canonical's Desktop Support Services includes three packages: Starter, Advanced and Professional:
- The Starter Desktop Service offers support for installations and basic configuration and functionality of the Ubuntu system, like creating various documents, playing audio and video streams, using various applications or setting up the Internet. The package's price starts from 34.73 Pound Sterling (GBP) + VAT;
- The Advanced Desktop Service offers support for power users who need help or assistance for migrating documents or settings from a Microsoft Windows or Apple Macintosh operating system. Advanced installations, personnel accounting and desktop publishing are also covered by this offering. The package's price starts from 72.62 Pound Sterling (GBP) + VAT;
- The Professional Desktop Service offers support for experienced users who already use Ubuntu as their main operating system, but need help with network installations, various applications support, advanced productivity, advanced system administration and more. The package's price starts from 138.03 Pound Sterling (GBP) + VAT.

All three offerings described above include:
- Live phone support 9x5
- Email support
- Security upgrades
- Product upgrades
- Duration: 1 year or 3 years

For more details and prices you can check out the Canonical Store.

By: Marius Nestor